Privacy Policy

Last updated: May 2026

1. Information We Collect

Elite Group ("we", "us") collects personal information you voluntarily provide when submitting enquiry forms, including your name, email address, phone number, and any message content. We may also receive lead information through Facebook and Instagram Lead Ads and WhatsApp Business.

2. How We Use Your Information

We use collected information solely to respond to your real estate enquiries, schedule property visits, and provide updates about projects relevant to your interest. We do not sell your data to third parties.

3. Data Sharing

Your information may be shared with our sales team members to facilitate follow-up. We use Meta (Facebook/Instagram) platforms to capture lead enquiries. Meta's data practices are governed by their own Privacy Policy.

4. Data Retention

We retain your information for as long as necessary to fulfil the enquiry or as required by law. You may request deletion of your data at any time by contacting us.

5. Resident Portal app (Elite Golfgreen)

The Elite Golfgreen resident app (and the web portal at portal.elitegroup.co) is a private, login-only service for residents of Elite Golfgreen. It is not an advertising app and contains no third-party advertising or analytics SDKs.

What it collects — only what is needed to run your society account: your name, mobile number, email (if provided), flat/unit and block; your maintenance bills and payment records; the content and any photos of complaints you raise; details of visitors and guest-parking you pre-register; and a PIN you use to sign in (stored only as a secure one-way hash — never in plain text). If you turn on notifications, a device push token is stored so we can deliver alerts.

How it is used — solely to operate your resident account: show your bills and dues, accept and route your complaints, notify you of visitors and society notices, and process guest-parking requests. We do not sell your data.

Who can see it — you (for your own flat) and authorised Elite Group / society management staff who service your requests. Data is transmitted over encrypted HTTPS connections.

Retention & deletion — your information is kept while you are a resident and as required for society accounting/legal purposes. You may request deletion of your account and personal data at any time by contacting us (below); this does not remove records the society is legally required to retain, such as financial statements.

Children — the app is intended for adult residents and is not directed at children.

6. Channel Partner app (Elite X Partner)

The Elite X Partner app (co.elitegroup.partner, and the web app at partner.elitegroup.co) is a private, login-only tool for property brokers registered as channel partners of Elite Group. It is not an advertising app and contains no advertising or attribution SDKs.

What we collect about you, the partner — your name, firm, mobile number, email address and office address; your PAN and Aadhaar number and your date of birth; optionally your GST number, RERA registration, website and social handles; and photographs you upload of yourself, your visiting card and both sides of your Aadhaar card. PAN, Aadhaar and date of birth are collected to verify your identity as a channel partner (KYC) and to deduct tax at source on brokerage paid to you. Your Aadhaar number is shown back to you masked and is never written into our audit log. Your sign-in PIN or password is stored only as a secure one-way hash, never in plain text.

What we collect about the clients you register — when you register a prospective buyer, you provide their name and mobile number, and optionally their email, budget, requirement and your notes about them. You are responsible for having their consent to share these details with us. Registering a client sends that client an automated WhatsApp message introducing Elite Group, delivered through our messaging provider. Client contact details are visible only to you and to authorised Elite Group staff — never to another channel partner.

What the app records automatically — your sign-ins and sign-outs, and the date of your last login, as a security and accountability record. We also collect crash reports and technical diagnostics through an error-monitoring service to find and fix faults. The app does not access your location, contacts, calendar, microphone, messages or photo library beyond files you deliberately choose to upload, and it reads no advertising identifier.

Who else sees it — we do not sell your data and we do not share it with third parties for their own purposes. It is processed on our instructions by service providers who host our systems, store the documents you upload, send our email, deliver our WhatsApp messages and collect our crash reports. Everything is transmitted over encrypted HTTPS connections.

Retention & deletion — you can delete your account from inside the app at any time: open Settings and choose Delete my account. Doing so erases your name, firm, contact details, PAN, Aadhaar number, date of birth and every document you uploaded, and destroys your sign-in credentials. Your business records — the clients you introduced, their site visits and any bookings credited to you — are retained under your partner code alone, with your name removed, because they are the record your brokerage is calculated and paid against and Indian accounting, tax and audit law requires us to keep them for up to 8 years. Where tax has already been deducted against your PAN, the PAN is kept for the same period and the same reason; where no brokerage has been credited to you, it is erased with everything else. Full details, including how to delete your data if you can no longer sign in, are at partner account deletion.

Children — the app is a business tool for registered brokers and is not directed at children.

7. Contact

For any privacy-related query or a data-deletion request, please contact us at enquire@elitegroup.co.